Sales Executive (New Business Development & Customer Relationship) / Sales Executive - NBD & CRR
Department
: Sales & Client Success
Reports To
: Sales Coordinator
Location
: Pune, Maharashtra
Job Type
: Full-time
Salary
:20K to 25K( Based on your interview)+ Incentives.
Key Responsibilities:
I. New Business Development (NBD):
1. Lead Generation & Prospecting:
? Proactively identify, research, and qualify new business opportunities and potential clients through various channels (e.g., cold calling, email campaigns, networking, industry events, referrals, market research, online platforms).
? Build and maintain a robust pipeline of qualified leads, continuously seeking out new avenues for growth.
? Understand target market segments and develop tailored strategies to penetrate new accounts.
2. Sales Cycle Management:
? Initiate contact with prospective clients, conduct engaging initial conversations, and effectively articulate the value proposition of our products/services.
? Conduct comprehensive needs assessments to understand client challenges, pain points, and business objectives.
? Develop and deliver compelling sales presentations, proposals, and product demonstrations (virtual or in-person) customized to individual client needs.
? Negotiate terms, pricing, and contracts to successfully close new deals, ensuring profitability and adherence to company guidelines.
? Collaborate with internal teams (e.g., Marketing, Product, Legal) to facilitate the sales process and resolve any complex issues.
3. Market Intelligence:
? Stay informed about industry trends, market conditions, and competitor activities
to identify new business opportunities and1 refine sales strategies.
? Provide feedback to marketing and product teams on market demands and competitive landscape.
II. Customer Relationship & Retention (CRR):
1. Account Management & Relationship Nurturing:
? Serve as the primary point of contact for an assigned portfolio of existing clients, fostering strong, long-term relationships based on trust and mutual understanding.
? Regularly engage with clients through scheduled meetings, calls, and check-ins to assess satisfaction, identify evolving needs, and provide ongoing support.
? Act as an advocate for clients internally, ensuring their feedback is heard and their issues are resolved promptly and efficiently.
2. Upselling & Cross-selling:
? Identify opportunities to upsell additional features, higher-tier products/services, or cross-sell complementary offerings that align with client needs and business goals.
? Present compelling business cases for expanded solutions, demonstrating clear ROI for the client.
3. Retention & Churn Prevention:
? Proactively monitor customer health and engagement to identify potential risks of churn.
? Develop and execute strategies to retain at-risk accounts, including re-engagement plans, value reinforcement, and issue resolution.
? Manage contract renewals, ensuring timely and successful renegotiation of terms.
? Gather testimonials and referrals from satisfied clients.
III. Reporting & Administration:
1. CRM Management:
? Maintain accurate, up-to-date, and detailed records of all sales activities, customer interactions, lead statuses, and pipeline progression in the sales FMS .
? Utilize CRM data for effective territory planning, forecasting, and reporting.
2. Performance Analysis:
? Track and analyze individual sales performance against NBD and CRR targets (e.g., new client acquisition, revenue from existing clients, retention rates).
? Prepare regular reports on sales activities, pipeline status, and customer health for management review.
Required Skills & Qualifications:
?
Education:
Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
?
Experience:
? Minimum of [e.g., 3-5] years of progressive sales experience, with a proven track record in both New Business Development and Account Management/Customer Relationship roles.
? Demonstrated ability to meet and exceed ambitious sales quotas for both new sales and retention/growth from existing accounts.
? Experience in [mention specific industry if relevant, e.g., SaaS, B2B, Financial Services, Manufacturing].
? Sales & Business Acumen:
? Strong understanding of the sales lifecycle, from prospecting to closing.
? Excellent negotiation, persuasion, and objection-handling skills.
? Ability to understand complex product/service offerings and articulate their value proposition clearly.
? Sound business judgment and commercial awareness.
? Customer Relationship Skills:
? Exceptional interpersonal and relationship-building skills.
? Empathy and a customer-centric approach.
? Proven ability to resolve customer issues effectively and maintain high levels of satisfaction.
? Communication:
? Outstanding verbal and written communication skills, including presentation abilities.
? Active listening skills to uncover client needs and opportunities.
? Technical Proficiency:
? Proficient in CRM software (e.g., Salesforce, HubSpot, Zoho CRM).
? Strong command of MS Office Suite (Word, Excel, PowerPoint).
? Familiarity with sales engagement tools (e.g., LinkedIn Sales Navigator, sales automation platforms) is a plus.
? Personal Attributes:
? Highly self-motivated, results-driven, and able to work independently.
? Resilient and persistent, with a positive attitude.
? Strong organizational and time management skills; ability to manage multiple priorities simultaneously.
? Collaborative team player.
? Willingness to travel as needed for client meetings and industry events.
Physical Demands:
? Primarily office-based with regular travel required for client visits and industry events.
? Ability to use a computer for extended periods.
Regards
Real Marbles & Granite
Pune.
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Schedule: