Job Description

Primary Roles

Assist walk-in customers at Ather Retail Space and ensure best customer experience. Demystify the Ather 450 X scooters, charging solutions and the ownership model by giving detailed product demos and test-rides. Interact with customers to help guide them in their vehicle purchase, asking questions and providing relevant solutions/ answers and walk them through the whole process, from pre-order/ booking to delivery. Support dealer revenue objectives by ensuring that monthly sales targets are met. Ensure a seamless delivery experience to Ather customers. Perform high-quality, professional and knowledgeable presentation and demonstration of Ather vehicles. Executing marketing events to drive more sales while maintaining superior customer experience.

Responsibilities

Assist walk-in customers to help guide them in their vehicle purchase, while asking the right questions and listening carefully to ensure best customer experience. Explain the ownership models in detail and act as a consultant to help the customer make the right buying decision. Proactively consult and guide customers to the appropriate next step in the sales process, test ride, vehicle pre-order, finance and lease options, delivery and handover to service. Promote any Ather merchandise and accessories available for customer purchase, explain in detail product features and benefits. Use outstanding communication and listening skills to ensure payment options meet your customers' expectations; close the deal. Help transition customers to our Service departments to support their ownership experience, selling the quality and convenience of service repairs and/or aftermarket parts and accessories available in the service departments. Assist in maintenance of inventory display to keep the customer experience as smooth as possible. Ensure time management, opening/ closing SOP's are followed at Ather Experience Centre. Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.

Specialized Knowledge & Skills

Graduate in Science/Engineering would be ideal but we are happy to overlook this if you are confident in your know-how of technology. Need to be an automobile/tech enthusiast, and have the passion to learn more about automobiles and what's happening in the automotive/tech world. Must have a valid Two-wheeler license. Good communication skills in English (verbal) is a base requirement and any other regional language will be a definite plus. Knowing the local language is a plus. And most importantly, you need to have a way with people - charm and enthusiasm will take you a long way in this role.

Qualification

Graduation

Experience

Fresher's and Graduates with 1 - 3 years' experience in automotive/ tech retail

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person