Job Description

Role Summary:

The B2C Executive will be responsible for driving direct-to-consumer (B2C) sales through digital platforms, company-owned channels, and customer engagement initiatives. The role involves managing online sales, responding to customer queries, optimizing the order experience, and building brand loyalty in the premium motorcycle accessories space.

Key Responsibilities:

Handle inbound customer queries via website, social media, email, and calls.

Guide customers through product selection and purchase decisions.

Drive upselling and cross-selling of motorcycle accessories.

Process orders through website or other sales platforms.

Coordinate with warehouse/logistics teams to ensure timely delivery.

Track returns, exchanges, and warranty claims.

Assist in managing website listings, product information, and pricing.

Monitor performance of B2C sales channels and report key metrics.

Collaborate on digital campaigns, flash sales, and promotions.

Ensure a high level of customer satisfaction through proactive service.

Maintain after-sales communication and resolve grievances.

Build relationships with repeat customers and nurture loyalty.

Skills & Qualifications:

Graduate in Business, Marketing, or related field.

Minimum 3 years of experience in B2C or ecommerce sales (automotive/motorcycle segment preferred).

Excellent verbal and written communication skills.

Passion for motorcycling and understanding of motorcycle accessories is a strong plus.

Key Attributes:

Customer-centric mindset

Energetic and driven personality

Tech-savvy and comfortable with digital tools

Strong organizational and follow-up skills

Team player with a go-getter attitude

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

Health insurance Paid time off
Ability to commute/relocate:

HBR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Product Sales: 1 year (Required)
Language:

English (Required)
Work Location: In person