Job Description

We are seeking a proactive and customer-focused

Jio Point Assistant Manager (JPAM)

to support the operations of a Jio Point center. You will be responsible for managing day-to-day activities, ensuring customer satisfaction, supervising team members, driving sales, and maintaining inventory. This role is ideal for candidates who are self-driven, performance-oriented, and passionate about delivering excellent customer service in the telecom retail environment.

Key Responsibilities:

Support the

Jio Point Manager

in daily operations of the store. Ensure

customer onboarding, engagement, and service

delivery meet quality standards. Drive

sales targets

through promotions, up-selling, and cross-selling of Jio products and services. Manage

inventory and stock levels

, coordinating with logistics and supply teams. Handle

cash and billing

operations accurately and securely. Provide guidance and motivation to

Digital Sales Associates (DSAs)

and resolve operational issues. Collect and analyze customer feedback and resolve grievances to enhance customer experience. Ensure compliance with Jio's operational policies and safety guidelines. Coordinate with local authorities and third-party vendors as required.

Requirements:

Education:

Graduate in any discipline (preferred: Commerce, Business, or related field).

Experience:

1-2 years in retail, telecom, FMCG, or sales preferred. Strong interpersonal and communication skills. Familiarity with basic digital tools and mobile applications. Ability to lead small teams and handle multi-tasking roles. Customer-first attitude with a passion for fieldwork.

Benefits:

Attractive salary and incentive package. Opportunities for career growth within Reliance Jio. Mobile and internet allowance. Training and development programs.
Job Type: Full-time

Pay: ₹16,000.00 per month

Benefits:

Health insurance Life insurance Provident Fund
Language:

English (Preferred)
Work Location: In person