Job Description

Role Summary

The Pre-Sales Executive plays a critical role in generating and qualifying leads for the sales team. This position focuses on responding to inquiries, engaging prospective customers, understanding their property requirements, and setting up meetings or site visits for the sales team. The role requires strong communication skills, customer orientation, and the ability to convert inquiries into high-intent leads.

Key Responsibilities

Lead Management & Qualification

Handle inbound inquiries from portals, campaigns, referrals, and walk-ins. Make outbound calls to generate interest and qualify leads as per project criteria. Understand customer requirements, preferences, budgets, and timelines. Maintain and update CRM with accurate lead information and follow-up details.

Customer Engagement

Provide project details, amenities, pricing, location insights, and USPs to prospects. Share brochures, floor plans, videos, and other marketing materials. Address preliminary queries and objections before passing leads to sales. Nurture warm leads through follow-up calls, WhatsApp, SMS, and email communication.

Coordination

Schedule site visits, virtual tours, and meetings for the sales team. Coordinate with the Sales, Marketing, and CRM teams to ensure seamless lead flow. Share customer feedback with marketing to improve campaigns and messaging.

Reporting & Data Management

Track daily/weekly lead conversions, follow-ups, and performance metrics. Prepare and submit MIS reports on lead status, source performance, and conversion ratios.

Required Skills & Competencies

Excellent verbal and written communication skills. Strong customer handling and persuasion skills. Ability to understand customer needs and match them to the right property offering. Good knowledge of real estate market trends (training can be provided). CRM usage experience preferred (Salesforce, Lead Squared, or similar tools). Target-oriented and comfortable working in a fast-paced environment.

Qualifications

Bachelor's degree in any field (sales/marketing preferred). 6 Months to 1 years of experience in pre-sales, tele-sales, or customer service. Experience in real estate pre-sales is an added advantage.

Key Performance Indicators (KPIs)

Lead qualification rate Number of site visits booked Lead response time Lead-to-meeting conversion ratio CRM accuracy and follow-up discipline

What We Offer

Attractive salary + performance incentives Growth opportunities in sales and marketing Training on real estate products and sales processes Dynamic and supportive work environment
Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Flexible schedule Leave encashment
Experience:

3years: 1 year (Preferred)
Work Location: In person