Job Description

Job Category: Hotel-Sales
:
Your day to day
People

Manage key accounts and their hotel history

Travel when required to promote the hotel and develop potential business.

Ensure staff is properly trained and has the tools and equipment to carry out job
duties.

Interfaces with operations on a timely basis regarding future and existing needs
for customers

Manage day to day sales activities

Financial
Achieve budgeted revenues and personal sales goals and maximise profitability.

Monitors competitor's activities and assists in marketing intelligence

Sells all facets of the hotel with a view to optimizing opportunities for revenue
growth

Initiates and prepares tenders for business

Assesses sales and marketing data

Assist in the preparation of the annual departmental operating budget

Monitor budget and control expenses in sales.

Produce monthly reports and sales forecasts to analyse current/potential market
and sales trends
Guest Experience

Provide guests with information (example: loyalty programmes, area attractions, restaurants,
facility information) to enhance guest experience

Schedule conventions and/or business group activities at the hotel and coordinate with other
hotel level departments to facilitate services agreed upon by the sales office and prospective
clients

Communicate to appropriate departments all pertinent information requirements and special
needs for arriving VIP's, large groups, and other key guests

Lead marketing efforts to up sell guests on hotel services, offerings, and amenities
Accountability
This is the top sales and marketing job in a large, luxury, resort, or major flagship hotel. Hotel may
have multiple sites and facilities, high volume catering and/or convention facilities, and a large
number of VIP and special service guests. May manage a large number of professional level and
administrative sales, catering, and/or convention employee

Bachelor's degree / higher education qualification / equivalent in marketing or related field

Four or more years of experience in a hospitality or hotel sales and marketing setting with direct
supervisory experience over a sales team

Strong knowledge of local businesses and business trends required

Must speak local language(s)

Other languages preferred

Skills Required