Job Description

Sales Responsibilities - Swarg Silver Palace1. Customer Interaction & Consultation

Welcome customers warmly and understand their requirements. Explain product details such as purity (925/999), weight, workmanship, finishing, and pricing. Suggest suitable products or design options based on customer taste and budget. Provide guidance on custom orders, Pichwai art, silver articles, and jewellery.

2. Sales Conversion

Convert walk-in customers into confirmed sales. Upsell and cross-sell related silver products. Provide accurate quotations and close deals confidently. Handle billing, advance payments, and final delivery.

3. Custom Order Handling

Communicate customer design ideas clearly. Coordinate with the design and production team. Share sketches or designs with clients for approval. Maintain timelines and update customers on order progress.

4. Product Display & Store Management

Ensure counters, trays, and showcases are clean and well-arranged. Ensure all products are tagged correctly with weight and purity. Update stock display daily for new and sold items.

5. Follow-ups & Customer Relationships

Maintain follow-up with customers through WhatsApp/Phone. Share new arrivals, offers, and designs regularly with clients. Build long-term relationships to encourage repeat business. Handle client complaints or requests politely.

6. Record Keeping & Reporting

Maintain a daily sales report. Enter customer details for future reference. Track advance orders, pending deliveries, and customer follow-ups. Maintain catalogues and design books.

7. Market & Product Knowledge

Stay updated with latest silver trends, Pichwai art, and design styles. Understand purity standards, making techniques, and finishing types. Guide customers on care and maintenance of silver products.

8. Professional Behaviour

Be punctual, well-dressed, and presentable at all times. Maintain a polite and positive attitude with customers. Follow store policies and ensure high-level service standards.
Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Commuter assistance Internet reimbursement Paid sick time
Work Location: In person