Job Description

Communication & Interpersonal Skills

Active Listening

: Understand customer needs and concerns.

Clear Explanation

: Translate technical specs into benefits that make sense to non-tech-savvy customers.

Empathy & Patience

: Handle questions and objections respectfully.

Technical Knowledge

Product Knowledge

: Understand specs like CPU, RAM, storage, GPU, screen size/resolution, battery life, etc.

Operating Systems

: Familiarity with Windows, macOS, ChromeOS, and Linux.

Use Cases

: Know how to match laptops to customer needs (e.g., gaming, business, student use, content creation).

Customer Service

Post-sale Support Knowledge

: Guide customers about setup, warranties, and support.

Handling Returns & Complaints

: Maintain a helpful, solution-focused attitude.

Building Loyalty

: Encourage repeat business through good service.
Job Type: Full-time

Pay: ₹14,132.95 - ₹17,000.00 per month

Ability to commute/relocate:

T Nagar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Lead generation: 1 year (Preferred) total work: 1 year (Preferred) Marketing: 1 year (Preferred)
Language:

Tamil (Preferred)
Work Location: In person