Job Description

We are seeking an experienced and customer-oriented

Sales Executive / Patient Relationship Officer

to manage patient enquiries and appointments. The ideal candidate will handle both

telephonic and walk-in enquiries

, coordinate doctor appointments, and ensure smooth communication between patients and our clinical team.

Key Responsibilities:

Handle all incoming

calls, WhatsApp messages, and walk-in enquiries

regarding doctor appointments and services. Convert leads and enquiries into confirmed appointments. Maintain a professional and empathetic tone while interacting with patients and families. Manage the

front desk and reception

when required, assisting with scheduling and patient coordination. Follow up on pending enquiries and ensure timely responses. Maintain accurate records of appointments and communications in the CRM or logbook. Support marketing and promotional campaigns to increase patient engagement. Coordinate with doctors, psychologists, and backend staff for appointment scheduling and updates.

Requirements:

Minimum

3 years of experience

in sales, front desk management, or healthcare service coordination (clinic/hospital experience preferred). Strong communication and interpersonal skills. Fluency in

English and Hindi

. Comfortable handling calls, WhatsApp queries, and in-person interactions. Good computer knowledge (Excel, CRM, Google Workspace, SaaS software, etc.). Professional appearance and a positive attitude. Ability to handle sensitive patient information with discretion and empathy.

Why Join Anvaya Healthcare:

Opportunity to work in a growing and compassionate mental health organization. Supportive work culture with professional development opportunities. Exposure to leading psychiatrists and psychologists in Delhi.

Office Location:

Anvaya Healthcare - Mental Health Clinic

2nd Floor, Plot No. 28, Sector 12A Road, Block A, Sector 12 Dwarka,
New Delhi - 110078

To Apply:

Submit your updated resume or apply directly by calling

+91-9818109925

or email us at

info@anvayahealthcare.com

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person