Job Description

Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally.
Come make an impact every day at Zebra.
We are seeking a technically proficient and customer-centric Pre-Sales Engineer / FAE to support our retail hardware sales team in the Indian market. Focused on POS systems, self-service kiosks, Kitchen Display Systems (KDS), touch monitors, and related retail hardware, you will bridge technical expertise with customer needs--empowering sales teams to win deals and ensuring seamless technical support for clients across grocery chains, F&B outlets, QSRs, and convenience stores. The ideal candidate combines deep retail hardware technology knowledge, a passion for retail tech evolution, and a proactive, quick-learning mindset to thrive in a dynamic, customer-facing role.
Responsibilities:

• Collaborate with retail sales teams to understand customer requirements (e.g., grocery chain checkout efficiency, QSR order processing, F&B kitchen workflow optimization) and design tailored hardware solutions (POS terminals, kiosks, KDS, touch monitors).
• Conduct technical product demonstrations, presentations, and proof-of-concept (PoC) tests for clients, showcasing hardware capabilities (Android AiO, Wintel AiO, touch monitor responsiveness, durability for retail environments).
• Provide technical insights during sales negotiations, including hardware compatibility, advantage, integration feasibility, deployment, and cost optimization from product, operation and technical perspective.
• Draft technical proposals, solution specifications, and response-to-tender (RTT) documents to support sales pitches for grocery chains, QSR franchises, and F&B operators.
• Stay ahead of retail technology evolution in India (e.g., contactless payment integration, IoT-enabled retail hardware, self-service adoption trends) and advise internal teams on product positioning.
• Master technical details of core hardware: Android AiO/Wintel AiO systems, touch monitor technologies (capacitive/resistive), KDS functionality, POS peripheral compatibility (printers, scanners), and durability standards for high-traffic retail environments.
• Troubleshoot technical queries from prospects and clients during pre-sales stages, resolving concerns related to hardware performance, deployment, or long-term maintenance.
• Provide on-site/off-site technical support during hardware installation, configuration, and user training for clients (grocery chains, convenience stores, QSRs/F&B outlets).
• Collaborate with the customer success team to address post-deployment technical issues, ensuring smooth transition to normal operations.
• Gather customer feedback on hardware performance and usability, sharing insights with product teams to drive improvements aligned with Indian retail needs.

Qualifications:

• Bachelor's degree in Electrical Engineering, Computer Science, Information Technology, or a related technical field.
• Minimum 7 years of pre-sales/FAE experience supporting retail hardware products (POS systems, kiosks, touch monitors, KDS) in the Indian market.
• Proven technical expertise in retail hardware technologies:
• Location: Delhi or Mumbai

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Skills Required