Job Description

We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.

We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Inside Account Manager and help us do what we do best: propelling business forward.

We are seeking a motivated Presales Specialist to help our customers unlock the full potential of our SaaS and data solutions. In this role, you'll go beyond simple product demonstrations--you'll work closely with sales teams and customers to deeply understand business challenges, identify real-world use cases, and demonstrate how our solution creates measurable value within their organization. Your enthusiasm, curiosity, and willingness to learn will help you grow as you bridge the gap between technology and business impact.

Key Responsibilities

Business-Focused Discovery:

Engage with customers to uncover their unique business challenges, workflows, and pain points. Conduct discovery sessions focused on business outcomes, not just technical requirements.

Use Case Exploration & Solution Mapping:

Analyze customer environments to identify and propose relevant use cases for our solution. Map product capabilities to customer business practices and strategic goals. Value-Driven Demonstrations: Deliver tailored product demonstrations that highlight how the solution addresses specific business needs and drives real value. Showcase not only what the product does, but how it fits into and improves customer processes.

Collaboration with Sales & Vertical Teams:

Partner with sales and industry specialists to develop joint strategies for customer expansion. Participate in account planning and customer meetings to ensure alignment on business objectives.

Customer Education & Enablement:

Educate customers on best practices, use cases, and the broader impact of the solution within their organization. Support the creation of business cases and ROI analyses to help customers make informed decisions.

Feedback & Continuous Improvement:

Gather insights from customer interactions and share with Product and Engineering teams. Document use cases and success stories for enablement and marketing.

Required Skills & Qualifications

Enthusiasm for technology and a strong desire to learn. Ability to understand and articulate business challenges and how technology can address them. Some exposure to SaaS, data solutions, or database technologies. Strong communication and presentation skills. Curiosity and willingness to ask questions and explore new use cases. Team player with a collaborative mindset. Willingness to travel occasionally for customer meetings (if applicable).

Preferred Qualifications

Experience with customer discovery or business analysis. Familiarity with CRM tools (Salesforce, HubSpot, etc.). Customer-facing experience in any capacity.

Success Metrics

Customer satisfaction and business impact scores. Number and quality of use cases identified and mapped to customer needs. Contribution to successful enterprise deals and expansions. Feedback from sales and technical teams on collaboration and support. Continuous improvement in business acumen and solution mapping skills.

Why Join Us?

Impact: Help customers achieve measurable business outcomes with our solutions.
Learning: Develop your skills in business analysis, solution mapping, and customer engagement.

If this sounds like you and fits your experience and career goals, we'd be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy:

Compensation

Competitive remuneration package Employee Stock Purchase Plan Enrolment

Vacation, Family, and Health

30 days of earned leave An extra day off for your birthday Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage Professional development reimbursement * Interest subsidy on loans - either vehicle or personal loans.