Job Description

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.



Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.



We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised

$140 million

to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.


With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the "Top 50 Indian Software Companies" as per G2 Best Software Awards. Recognized as a "Leader" in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The sole vendor named as Customers' Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500(TM) North America for Third Consecutive Year Won the Silver for Stevie's Employer of the Year 2023 - Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

What do you get to do?

Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape

Lead technical discovery and prepare/deliver technical presentations explaining Whatfix products to prospects and customers

Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition

Successfully manage and execute technical proof of concepts (POCs), on-site or remote

Responsible for representing the product to customers and at field events such as


conferences, seminars, etc.


Evangelize Whatfix products to prospects, customers, and partners via presentations and


product demos.


Respond to functional and technical elements of RFIs/RFPs

Convey feature input and customer requirements to Product Management teams

Partnering with sales executives to plan, prepare and execute on strategic deals in complexsales cycles

Collaborate with sales teams to understand customer requirements and provide sales


support o Respond to technical objections and articulate the value and return on investment



delivered


Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative


technical expertise for all customer needs


Effectively communicate & build confidence with customers across teams (Engineering,


Product, Marketing, and Sales)

What you need to have/ bring to the table:

5+ years Technical Pre-Sales / Sales Engineering / Solutions Engineering or just strong Web Development experience

Understanding of the fundamentals of front-end development

Hands-on development with HTML5, CSS3 (Animation, Grid, Flexbox), vanilla


JavaScript(ES5, ES6 and beyond) would be great to have


Bachelors in Computer Science or a related field is strongly preferred

Ability to forge strong, long-lasting relationships with senior executives

Ability to creatively explain and present complex concepts in an easy to understand manner

Solid technical background with understanding and/or hands-on experience in softwardevelopment and web technologies

Experience with implementing software products or solutions for large enterprises

Understanding of high-performance software, SaaS

Excellent presentation, written and verbal communication skills to communicate professionally

Self-motivated with strong interpersonal and problem-solving skills

Ability to work well in a highly dynamic team environment focussed on providing above


industry standard customer service.


Domestic and occasionally international travel required

Highly Desired Skills

Familiarity with SaaS business models a plus

Note

:


+ At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, and fuels innovation. This ensures open communication, strengthens our sense of community, and enables us to achieve our collective goals effectively. + At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation--ultimately helping us achieve our goals more effectively.
+ At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
+ In any situation that requires additional flexibility, we're open to considering exceptions on a case-by-case basis to ensure you're supported in managing both work and life seamlessly.
+ We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.
+ We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status