Job Description

Who we are

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VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

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We are seeking a detail-oriented individual to manage and streamline communications between Sales teams and Delivery Operations. This role ensures accurate order validation, account and material creation, and timely submission of clean orders into business systems. The position requires strong coordination skills and a customer-centric approach to maintain efficiency and positive experiences.

What you will do

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Review and validate order information received from Sales teams. Collaborate with support teams to ensure timely and efficient delivery. Liaise across all teams involved in the sales process to meet SLA commitments. Resolve issues promptly to maintain a positive customer experience. Submit account and material creation requests as needed. Enter clean orders into designated business systems (e.g., BSP). Keep systems updated with accurate information. Perform quality checks and support process improvement initiatives. Attend operational and team meetings as required.

Who you are

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Experienced in Telecom domain and Order-to-Cash cycle. Skilled in customer excellence and value mapping. Strong communication and coordination abilities. Proficient in Excel; familiarity with Power Apps is an advantage. Attention to detail and ability to work collaboratively.

Not a perfect fit?

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Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

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Opportunity to work in a global telecom environment. Exposure to cross-functional collaboration and process optimisation. Enhance your expertise in order management and customer experience.

What skills you will learn

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Advanced order management and validation techniques. Process improvement and quality assurance practices. Use of digital tools and systems for operational efficiency.

VOIS Equal Opportunity Employer Commitment

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Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

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At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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