Sales & Customer Support Executive - U.S. Mortgage Process (Night Shift)
Company:
DitioSys Pvt Ltd.
Location:
Bangalore, Karnataka, India
About Us:
DitioSys Pvt Ltd pioneers innovative solutions, driven by a commitment to excellence and customer satisfaction.
Responsibilities:
Engage with U.S. borrowers, clients, and loan officers across residential and commercial finance segments.
Handle inbound and outbound calls, emails, and chat support professionally and compliantly.
Assist borrowers through application, documentation, and follow-up stages to ensure timely loan closings.
Maintain daily communication logs and update CRM/LOS systems accurately.
Coordinate with internal teams for status updates, issue resolution, and quality assurance.
Deliver exceptional customer experience with clarity, responsiveness, and attention to detail.
Meet assigned performance targets (SLA, response rate, conversion rate, and QA scores).
Qualifications:
Minimum 3-5 years experience in U.S. sales or U.S. customer support processes (mortgage experience is a plus).
Excellent command of English, Hindi, and Telugu (mandatory).
Tamil and Kannada fluency is an advantage.
Proven track record in client engagement, objection handling, and relationship building.
Comfortable working in night shift (7:00 PM - 5:00 AM IST).
Strong computer skills and ability to learn new platforms quickly.
Consistent in meeting quality and service standards.
Compensation & Growth:
Starting Salary: ₹ 60,000 per month during probation.
Post-evaluation (3 months): Performance review and eligibility for role enhancement.
After 6 months: Transition to an incentive-linked model based on conversion and customer satisfaction.
Fast-track career growth into Team Lead and QA roles for top performers.
How to Apply:
Send your resume and cover letter to hr@ditiosys.com with "[Your Name] - Sales Executive - Night Shift" in the subject line.
Send your resume (CV only) to +91 82961 67567 on WhatsApp.
Job Types: Full-time, Permanent
Pay: ₹55,000.00 - ₹75,000.00 per month
Benefits:
Health insurance
Leave encashment
Provident Fund
Ability to commute/relocate:
Rajarajeshwari Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
International voice process: 1 year (Preferred)
Language:
English (Required)
Shift availability:
Night Shift (Preferred)
Overnight Shift (Required)
Work Location: In person
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