Job Description

Company: Sanvi Hyundai (Authorized Hyundai Car Dealership)

Location: Vapi

Department: Sales

Reports To: Sales Manager / General Manager

Position Overview:

The Sales CRM will be responsible for managing customer relationships, driving sales conversions, ensuring customer satisfaction, and maintaining Hyundai brand standards. This role requires proactive follow-ups, lead management, and coordination with the sales team to achieve dealership sales targets and deliver an excellent customer experience.

Key Responsibilities:

Handle customer inquiries (walk-ins, calls, digital leads) and ensure timely follow-up.

Maintain and update the dealership's CRM system with accurate customer data.

Coordinate with the sales team to track leads, test drives, bookings, and deliveries.

Ensure all Hyundai CRM guidelines and processes are followed.

Conduct regular follow-ups with prospective customers and existing clients for repeat business, referrals, and customer retention.

Monitor and analyze sales funnel reports and share insights with management.

Manage customer feedback, complaints, and ensure quick resolution to enhance satisfaction.

Assist in dealership sales events, promotional activities, and Hyundai campaigns.

Generate daily, weekly, and monthly CRM reports for management review.

Support the sales team in achieving monthly sales and customer satisfaction targets.

Key Skills & Competencies:

Strong communication and interpersonal skills.

Excellent customer handling and relationship management ability.

Knowledge of CRM tools/software and dealership operations.

Proficiency in MS Office (Excel, Word, PowerPoint).

Target-oriented with good problem-solving skills.

Ability to multitask and work under pressure.

Qualifications & Experience:

Graduate in any discipline (MBA/PG in Marketing or Sales preferred).

2-5 years of experience in CRM, sales coordination, or customer service (Automobile industry preferred).

Freshers with good communication skills and a strong customer service mindset may also be considered.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person