Job Description

Job Summary:

The Customer Relation Executive will be responsible for maintaining and enhancing relationships with customers by providing excellent service, handling queries efficiently, and ensuring overall customer satisfaction. The role involves coordinating with internal teams to resolve issues, managing feedback, and contributing to the company's growth through customer retention and loyalty.

Key Responsibilities:

Handle customer inquiries and complaints via phone, email, or in person. Maintain positive and professional relationships with all customers. Ensure timely follow-up and resolution of customer issues. Maintain accurate customer records and regularly update databases. Coordinate with service, sales, and technical teams to ensure customer satisfaction. Gather and analyse customer feedback to improve service quality. Support promotional activities and assist in post-sales service. Prepare and submit daily/weekly reports on customer interactions and concerns.

Qualifications:For Freshers:

Bachelor's degree in Business Administration, Marketing, Commerce, or a related field. Excellent communication and interpersonal skills. Basic computer knowledge (MS Office, CRM tools preferred). Positive attitude, patience, and willingness to learn.

For Experienced Candidates:

Bachelor's degree in Business Administration, Marketing, Commerce, or a related field (Master's degree preferred). 1-3 years of experience in customer service, CRE, or sales support roles. Strong problem-solving, negotiation, and relationship management skills. Experience in handling customer escalations and feedback. Proficiency in CRM software and reporting tools.

Key Skills:

Excellent verbal and written communication Customer service orientation Problem-solving and multitasking ability Time management and teamwork Basic data entry and record-keeping

Salary:

Commensurate with qualifications and experience

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person