Job Description

Job Summary

The Sales / CRM Executive is responsible for managing customer relationships, supporting the sales team, and ensuring effective lead management throughout the real estate sales cycle. The role focuses on lead follow-ups, client coordination, CRM data management, site visit scheduling, and post-sales support to enhance customer satisfaction and conversion rates.

Key Responsibilities

Sales Support & Lead Management

Handle inbound and outbound sales inquiries from multiple channels Follow up with leads and prospects to drive site visits and bookings Coordinate with the sales team for lead allocation and closure support Track lead status and ensure timely follow-ups
CRM Management

Maintain accurate and up-to-date customer data in the CRM system Update lead interactions, site visits, bookings, and feedback Generate CRM reports on leads, conversions, and sales performance Ensure data accuracy and compliance with company processes
Customer Coordination

Schedule and coordinate site visits, meetings, and calls Act as a point of contact for customers throughout the sales journey Provide project details, pricing, payment plans, and documentation Handle customer queries and ensure smooth communication
Post-Sales & Documentation Support

Support booking formalities and documentation processes Coordinate with internal teams for agreement, payments, and handover Assist in customer onboarding and post-booking follow-ups
Marketing & Campaign Support

Support sales campaigns, events, and promotional activities Manage customer databases for email, SMS, and WhatsApp campaigns Track responses and feedback from marketing initiatives

Qualifications & Experience

Bachelor's degree in Business, Marketing, or related field 1-4 years of experience in real estate sales, CRM, or customer coordination Experience working with CRM software (Zoho, Salesforce, HubSpot, etc.)

Skills & Competencies

Strong communication and interpersonal skills Good follow-up and coordination abilities Proficiency in CRM systems and MS Excel Customer-focused and result-oriented approach Ability to multitask and work under targets
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person