The Sales Counter Staff will be responsible for delivering exceptional customer service, managing counter operations, handling sales transactions, maintaining product displays, and ensuring an excellent in-store experience. The role requires strong communication skills, product knowledge, and the ability to build customer trust--especially in a premium watch retail environment.
Key Responsibilities1. Customer Service & Sales
Greet customers professionally and understand their requirements.
Showcase products with confidence, highlighting features, brand history, and value.
Maintain a strong command on watch brands, models, features, warranties, and pricing.
Assist customers in trying watches, adjusting straps, and demonstrating functionality.
Upsell and cross-sell whenever suitable.
Ensure customer satisfaction and handle objections politely.
2. Counter Operations
Manage the sales counter, billing, and cash/card/UPI transactions accurately.
Issue invoices, warranty cards, and maintain proper documentation.
Handle customer queries related to battery change, straps, and basic service intake.
Maintain a clean, organized, and visually appealing counter space.
3. Store Upkeep & Display
Ensure watch trays, stands, and display counters are clean and arranged as per brand guidelines.
Regularly wipe displays, counters, and store glass.
Assist in stock arrangement, inventory management, and planogram execution.
4. Inventory & Stock Handling
Report low-stock items and fast-moving SKUs.
Assist in daily stock count, inward/outward stock procedures, and maintaining accuracy.
Coordinate with the store manager for stock rotation and replenishment.
5. Compliance & Store Discipline
Follow SOPs, grooming standards, and punctuality.
Maintain confidentiality of sales data and customer details.
Ensure hygiene standards, safety protocols, and store presentation.
Required Skills & Qualifications
Minimum 1-3 years of retail sales experience
(watch retail experience preferred).
Good communication in Hindi & basic English.
Presentable, well-groomed, and customer-friendly.
Basic knowledge of watches, straps, dials, and after-sales (training will be provided).
Familiarity with POS/Billing systems preferred.
Ability to work under pressure & meet sales targets.
Expected Traits
Polite, patient, and customer-focused attitude.
Strong sense of responsibility and honesty.
Flexible to work on weekends and peak hours.
Team player with positive behavior.
Compensation
Salary:
As per industry standards + performance incentive
Benefits:
Store-based perks, staff discounts, training & development programs
Work Timing
Karol Bagh:
11:00 AM - 8:00 PM
South Ex:
11:00 AM - 8:30 PM
(Can be adjusted as per store requirement.)*
Job Type: Full-time
Pay: ?12,000.00 - ?20,000.00 per month
Work Location: In person
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