Job Description

Key Responsibilities

Lead Management: Manage leads via calls, CRM, and presentations. Ensure timely follow-ups and zero overdue tasks. Calls & Outreach: Make outbound calls using Ozonetel dialer and attend to all inbound inquiries. Counseling & Presentations: Book and conduct career counseling sessions, address objections, and close enrollments. CRM & Pipeline: Maintain accurate records in Zoho CRM, ensure clean data tagging, and manage a pipeline of potential students. Revenue Focus: Consistently meet or exceed monthly admission targets through lead conversions and upgrades. Cross-Functional Coordination: Collaborate with mentors, retention, and placement teams to ensure a seamless student experience. Reporting & QA: Submit daily activity reports and incorporate feedback from quality audits to improve performance.

Key Outcomes Expected

Increase inquiry-to-presentation and presentation-to-enrollment conversion rates. Achieve monthly admissions and revenue targets. Maintain high QA scores for calls and CRM usage. Enhance student satisfaction and contribute to a high Net Promoter Score (NPS).

Core Competencies

Excellent Communication: Strong verbal and written communication skills to build trust and influence decisions. CRM & Tools Proficiency: Experience with Zoho CRM, Ozonetel, Gupshup, Google Workspace. Sales-Driven Approach: Target-focused with a strong ability to pitch, negotiate, and close deals. Accountability: Ownership of leads and consistent follow-through until enrollment. Product Knowledge: In-depth understanding of courses, career paths, and value propositions offered by the school. Problem Solving: Ability to handle objections, resolve concerns, and guide students toward the right decision.
Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Provident Fund
Work Location: In person