Job Description

Sakhiya Skin ClinicPosition:

Sales Counselor

Location:

Sakhiya Skin Clinic (Specify branch)

Department:

Sales & Customer Relations

Reports To:

Clinic Manager / Sales Head

Role Overview

The Sales Counselor is responsible for delivering an exceptional customer experience, understanding client needs, explaining clinical treatments, and converting inquiries into sales. The role requires strong communication skills, product/treatment knowledge, and a customer-first mindset.

Key Responsibilities1. Client Consultation & Counseling

Greet and assist walk-in clients and appointment patients. Conduct consultations to understand customer concerns related to skin, hair, and aesthetics. Provide accurate information about available treatments and services (laser, dermatology, cosmetic procedures, etc.). Recommend suitable treatments based on client requirements and dermatologist guidance.

2. Sales Conversion

Convert inquiries (walk-ins, leads, calls, online queries) into confirmed sales. Upsell and cross-sell treatments, packages, and memberships. Prepare customized treatment plans and explain pricing clearly. Meet weekly and monthly sales targets.

3. Customer Relationship Management

Maintain strong relationships with clients to encourage repeat visits. Follow up with leads and pending consultations through call/SMS/WhatsApp/CRM. Ensure client satisfaction and handle concerns professionally.

4. Operational Responsibilities

Maintain accurate records in CRM/software. Coordinate with doctors, therapists, and clinic staff for smooth operations. Ensure the counseling area is clean, presentable, and client-friendly. Handle payment processing and invoicing as required.

5. Compliance & Quality

Follow clinic protocols, confidentiality standards, and service quality guidelines. Stay updated on new treatments, technologies, and ongoing promotions.

Required Skills & QualificationsEducation

Graduate in any discipline (preferred: BBA, BSc, or related fields). Diploma or certification in cosmetology/dermatology counseling is a plus.

Experience

1-3 years of experience in sales, counseling, or customer service (healthcare, beauty, or wellness industry preferred).

Skills

Excellent communication & interpersonal skills. Ability to understand customer needs and provide convincing solutions. Strong sales skills with a target-driven approach. Good presentation and grooming standards. Basic computer and CRM handling skills.

Key Attributes

Customer-centric attitude Confidence and professionalism Positive, energetic personality Ability to work under pressure Team player

Salary & Benefits

Competitive salary (fixed) + attractive incentives Staff discounts on treatments Training on advanced skin and hair treatments Growth opportunities within the clinic network
Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Paid sick time Provident Fund
Work Location: In person