Job Description

Job Summary:

The Patient Counselor plays a key role in guiding clients through their treatment journey. This includes understanding their skin concerns, explaining available procedures, and ensuring a smooth, comfortable, and informed experience at the clinic.

Key Responsibilities:

Welcome and greet all patients and visitors professionally. Understand patient requirements and suggest suitable treatments or services. Explain treatment procedures, benefits, costs, and post-care instructions clearly. Counsel clients on packages and offers; convert inquiries into appointments and walk-ins into bookings. Coordinate with doctors and therapists to ensure smooth patient flow. Maintain up-to-date knowledge about all skin and hair treatments offered at the clinic. Maintain patient records, update follow-ups, and ensure timely callbacks or reminders. Handle queries (in person, on call, or through messages) and provide prompt responses. Build strong client relationships and ensure high customer satisfaction. Take feedback from patients and escalate issues if required. Participate in promotional activities, health camps, or marketing events if needed.

Required Skills and Qualifications:

Bachelor's degree in any field (preferably in science, healthcare, or communication). Minimum 1 year of experience in patient counseling or customer service (healthcare or beauty industry preferred). Excellent communication and interpersonal skills. Good convincing and soft-selling skills. Presentable appearance and professional attitude. Fluent in English, Hindi, and Gujarati (local language preferred). Basic computer skills (MS Office, CRM/EMR software).
Job Type: Full-time

Pay: ?15,000.00 - ?16,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Work Location: In person

Speak with the employer

+91 9099956129