Job Description

Job Title: Service Coordinator / Customer Support Executive

Location:

Chennai , Kattupakkam, Poonamalle , Thirumazhisai

Job Type:

Full-time

Required Skills:

Strong

communication skills

- Tamil & English (Hindi is an added advantage). Proficiency in

MS Office (Excel, Word, Outlook, PowerPoint)

for documentation and reporting. Ability to multitask and coordinate with multiple teams (Service, Technical, Production, BD, Accounts). Organized, detail-oriented, and process-driven.

Roles & Responsibilities:

Handle customer complaints and queries via

Email & WhatsApp

. Coordinate and monitor

Service Engineers

through WhatsApp. Manage

AMC/Warranty scheduled customers

using existing Excel trackers. Follow up with customers from

Quotation to Purchase Order (PO)

stage using Excel funnel. Ensure

Payment follow-up & collections

as per existing Excel records. Maintain

daily documentation, filing, and e-filing

of records. Raise

material requests

to the Technical Manager based on engineer requirements with HOD approval. Plan installations based on

Production approval

and send

completion reports

. Submit

Monthly/Quarterly Invoice booking data

to HOD. Submit

Monthly Order & Invoice Booking data

to HOD. Prepare

Weekly Receivables report

for Accounts. Share

Weekly Invoice booking projections

with the Business Development team. Collect

Equipment Performance Letters

from customers after every supply. Ensure

adherence to service processes

and documentation standards for the Coordinator role. Maintain compliance with

document control and existing processes

.
Job Type: Full-time

Pay: ₹9,391.24 - ₹32,686.21 per month

Work Location: In person