Job Description

Role Overview:

The Sales Support & Customer Relationship Executive will act as a key link between the sales, operations, and client teams. This role involves managing end-to-end order processing, payment follow-ups, and client communication--ensuring a seamless experience from pre-sales to post-sales stages. The candidate will handle calls with hotel properties, resolve grievances, and manage all incoming customer queries from various digital channels.

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Key Responsibilities:

Order Processing:

Manage the complete order flow -- from receiving and confirming orders to coordinating with the dispatch and operations team for timely delivery.

Payment Collection:

Follow up with clients to ensure timely payment collection and maintain proper payment and billing records.

Hotel Property Coordination:

Call and connect with hotel properties to pitch new sales opportunities and promote product offerings.

Conduct post-sales service calls to ensure client satisfaction, gather feedback, and strengthen relationships.

Grievance Handling:

Address and resolve issues or complaints raised by hotel properties or customers promptly and professionally, ensuring quick resolution through coordination with relevant departments.

Customer Query Management:

Handle all incoming inquiries received through Instagram, WhatsApp, website, phone calls, and emails.

Respond to product queries, service requests, or complaints, or escalate them to the concerned department when necessary.

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Candidate Profile:

Graduate in any discipline.

1-3 years of experience in sales coordination, customer service, or hospitality communication roles.

Excellent communication skills (verbal and written).

Strong multitasking, follow-up, and coordination abilities.

Proficient in MS Office, WhatsApp Business, and social media platforms.

A proactive attitude with a problem-solving mindset.

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Why Join Us:

Join a fast-growing and customer-centric team that values ownership, communication, and strong relationships. You'll be at the heart of ensuring client satisfaction and seamless service delivery across all customer touchpoints.

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Work Location: In person