Process Coordinator (PC) / Project Coordinator
Location: Office/Site (Noida sec- 68/ Noida extension)
Type: Full-time
Department: Backend Operations / Sales Operations
Are you a detail-oriented professional with strong coordination skills and a knack for managing daily operations in a fast-paced sales environment? We're looking for a Process Coordinator to join our dynamic team!
Key Responsibilities:
? Track daily attendance, leads, visits, and team activities
? Conduct daily team calls & assign tasks to TSEs
? Review and update CRM: leads, follow-ups, feedback
? Prepare & maintain DSR, MTD, activity, booking, and projection reports
? Conduct weekly TSE training sessions
? Update project info, pricing, creatives, and coordinate with IT/portals
? Manage booking documentation, KYC, and revenue sheets
? Coordinate with PSA for broker bills, salaries, and incentives
? Liaise with HR for manpower changes, exits, and new joiners
? Provide CRM training to new joiners & report their progress
? Conduct weekly IVR call audits & spam issue checks
? Share trackers and performance reports as per schedule
? Perform surprise site visits for on-ground updates
? Reassign leads and clean up CRM/IVR for exited employees
Key Skills:
? Strong coordination & communication
? Proficiency in CRM & Advanced Excel
? Attention to detail & reporting accuracy
? Leadership & team management
? Excellent time and task management
Job Type: Full-time
Pay: Up to ₹35,000.00 per month
Work Location: In person
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