Job Description

Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Primary Responsibilities

Maintain complete knowledge of all hotel features/services, menus, entertainment options, unique activities and events venues. Promote positive relations with partners, guests, suppliers and employees. Accommodate all guests and partners requests expediently and courteously, handle guest complaints promptly and to their satisfaction. Identify and target potential accounts to promote and sell our hotel, develop professional relationships with key players to build business. Conduct presentations, site inspections, and negotiations to secure new business and build strong, long term relationships with key partners. Fully responsible of accounts under his/her management, including contracting, updating profile, monitoring production and renewing contracts. Promote and sell our event spaces for weddings, meetings, incentives and other special occasions. Collaborate with the events team to ensure seamless execution and exceptional guest experiences. Prepare and follow up of quotes and groups proposals, converting leads into sales opportunities. Maintain accurate records of sales activities, client interactions, and booking details. Prepare regular reports and forecasts on sales performance and market opportunities. Stay informed about market trends, competitor activities, and industry developments, providing insights and recommendations based on market research to refine sales approaches and enhance our competitive edge. Maintain good relationships with counterparts at competing hotels; promote all Raffles Hotels whenever possible. Attend hotel client events and overseas events (tradeshow, corporate events) as necessary to engage with potential clients, for networking and building strategic partnerships.

Qualifications

Profile

Knowledge and Experience

Diploma in Tourism / Hospitality Management / Events Management Minimum 1 year of experience in a similar capacity Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint

Competencies

Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all time

Additional Information

Benefits

An opportunity to be with world's preferred hospitality company Captivating and rewarding experience working alongside passionate professionals Range of exclusive Heartist Benefits * Develop your talent through learning programs by Academy Accor.