Job Description

Lead Management & Conversion

Maintain & update lead database (walk-ins, calls, online inquiries, referrals).

Ensure timely follow-ups on all leads until closure.

Achieve conversion targets as per monthly/quarterly enrollment goals.

Coordinate with counselors/faculty for demo classes and feedback collection.

2. Admissions & Enrollment Support

Support admission counselors in completing the enrollment process smoothly.

Ensure all required documents, fee receipts, and registrations are accurately maintained.

Track and report daily admissions, pending cases, and drop-offs.

3. Marketing & Outreach Coordination

Coordinate with the marketing team for executing campaigns (seminars, school tie-ups, career guidance workshops).

Support in organizing parent-student counseling sessions, scholarship tests, and promotional events.

Ensure branding materials and communication (brochures, WhatsApp messages, emailers) reach the target audience on time.

4. Customer Relationship Management

Act as the first point of contact for student/parent queries regarding courses, fees, and schedules.

Maintain positive relationships with enrolled students and parents to support retention.

Gather student/parent feedback and share insights with management.

5. Sales Reporting & MIS

Prepare daily, weekly, and monthly sales reports (leads, walk-ins, conversions, pending admissions).

Track counselor performance against set targets.

Share insights on lead sources and suggest improvements for better ROI.

6. Coordination with Academic & Operations Team

Align with faculty and academic coordinators for demo classes, counseling sessions, and orientation programs.

Coordinate batch schedules and ensure timely communication with parents/students.

Escalate student/parent concerns to the management for quick resolution.

7. Revenue & Fee Collection Support

Support in monitoring fee collection and installment follow-ups.

Update records of fee defaulters and coordinate with accounts for recovery.

Key Responsibility Areas (KRAs)

1.

Lead Management & Conversion

- Handle enquiries, follow-ups, and admission closures.

2.

Admissions & Onboarding

- Ensure smooth process for documentation, fee collection, and student induction.

3.

Sales Target Achievement

- Meet monthly/quarterly admission and revenue goals.

4.

Marketing & Outreach Coordination

- Support seminars, scholarship tests, and lead generation events.

5.

Parent & Student Relationship Management

- Maintain long-term trust and referrals.

6.

Reporting & MIS

- Maintain accurate records and share timely updates with management.

Functional Competencies

1.

Sales & Admission Skills

- Ability to counsel students/parents and convert leads into admissions.

2.

Communication Skills

- Clear, persuasive, and empathetic interaction with students, parents, and internal teams.

3.

CRM & Data Management

- Proficiency in lead tracking, reporting, and MIS.

4.

Marketing Coordination

- Experience in event support, school visits, and promotional campaigns.

5.

Product Knowledge

- Deep understanding of JEE/NEET courses, fee structures, and competitive offerings.

Behavioral Competencies

1.

Customer Orientation

- Student- and parent-first mindset.

2.

Result Orientation

- Focus on achieving targets consistently.

3.

Team Collaboration

- Smooth coordination with academic, marketing, and operations teams.

4.

Problem-Solving

- Ability to handle objections, complaints, and operational hurdles.

5.

Time Management

- Prioritizing leads, follow-ups, and reporting within deadlines.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person