Job Description

:

Interaction with existing customers will include

Respond existing customer's quote request, any other query which may be updation of delivery of their order, in transit shipment, making payment request etc. Monitor customer buying patterns and ensure repeat orders through data-backed follow-ups.

Share shipping updates and ensure timely payment realization.

Resolve quality concerns, if any by interacting with procurement team

Analyze sales records of customer to maintain and improve sales level

Use available

sales statistics and reports

to proactively engage customers and retain/increase their order volume and value.

Maintain accurate

Management Information System (MIS)

records related to sales, client interactions, and order processing. Maintain and update

order tracking logs

in shared

Google Sheets

for internal visibility and client reporting.

Prepare timely reports on sales performance, lead status, and customer feedback for management review.

Manage the entire

order lifecycle

, from order receipt to final delivery. Ensure compliance with agreed Incoterms and documentation flow.

Attend to new leads and inquiries received through various channels.

Interaction with other teams will include

Co-ordination with

"Procurement team"

for delivery of the product at our stores

Co-ordination with "

Stores team"

for packing of the ordered product

Co-ordination with

"Logistics team"

for invoicing, packing list, planning the shipment of the ready products

Co-ordination with

"Finance team"

for proper maintenance of customer's ledger

Min - Qualification:

B.Com

or

BE (Mechanical)

preferred

Experience: Minimum

3 years

of experience in a similar sales/client servicing role, preferably in an

export-import

or

international trading

environment.

Excellent verbal and written communication skills.

working knowledge of

Google Sheets

(filtering, formulas, charts, and sharing)

Ability to multitask and coordinate across departments.

analytical skills and customer-oriented approach

Job Types: Full-time, Permanent

Pay: ?35,000.00 - ?45,000.00 per month

Benefits:

Leave encashment Provident Fund
Language:

English (Preferred) Hindi (Preferred) Marathi (Preferred)
Location:

Thane, Maharashtra (Preferred)
Work Location: In person