Job Description

To handle customer/branch enquiries, coordinate internally for pricing & feasibility, and ensure timely, accurate communication to support the sales team.

Key Responsibilities

1. Enquiry Handling

- Receive, log, and categorize enquiries (price, availability, sampling, bulk).

- Review parameters: quality, GSM, width, color, quantity, delivery date.

- Respond within defined TAT.

2. Internal Coordination

- Coordinate with costing, PPC, production, sourcing, and lab teams.

- Follow up for sample feasibility, fabric/yarn availability, lead times.

3. Quotation Preparation

- Prepare quotations including rate, MOQ, lead time, technical details.

- Maintain enquiry & quotation records in Sheets/ERP/CRM.

4. Customer Communication

- Respond via email/WhatsApp professionally.

- Share updates, approvals, delays, and clarifications.

5. Documentation & Reporting

- Maintain enquiry tracker (Open/Responded/Closed).

- Prepare weekly MIS reports.

- Archive quotations, approvals & related documents.

6. Sales Team Support

- Provide availability checks, price confirmations, sample updates.

- Support in catalogue, presentation, and sample note preparation.

Skills Required

- Strong Excel/Google Sheets skills.

- Good communication & email drafting.

- Strong follow-up and coordination ability.

- Detail-oriented & organized.

- ERP/CRM knowledge preferred.

- Textile knowledge (GSM, quality, width) is an advantage.

Qualifications

- Graduate in Commerce/ Office Management.

- 1-3 years experience in sales coordination/enquiry handling.

KPIs

- Response TAT

- Accuracy of information shared

- Documentation & MIS quality

- Customer/internal team satisfaction

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person