Job Description

Job Overview

The Sales Coordinator is responsible for coordinating the sales team by managing schedules, filing important documents and communicating relevant information. Ensuring the adequacy of sales-related equipment or material.

CTC: 3LPA

Location: Panvel, Navi Mumbai

Shift Time: 9:30 to 6:30

Responsibilities and Duties

Pre-Sales Coordination

• Acknowledge enquiries received through various channels emails, website, telephone
• Understanding the enquiry and identifying relevant vendors/stock items for the same
• Floating the enquiries to the right vendors and receiving pricing from them
• Coordinate with concerned person for pricing of stock items
• Preparing quotations and sending the same to salesperson/customers
• Follow up and negotiation with customers for the quotations

Post Sales Coordination

• Update Sales Orders
• Coordinate with Procurement to check Procurement Status
• Coordinate with Warehouse & Logistics for Dispatch Status
• Coordinate with Service & Maintenance Team for Service Status
• Follow Up with Clients for Payments

After-Sales Service

• Building and maintaining relationships with clients through telephone calls and emails
• Understand and attend to clients grievances related to product and service
• Facilitating service support for defective products and ensuring that the issue is resolved
• Managing issues that arise due to defaults on the part of the customer.

MIS & Reporting

• Updating SAP
• Updating Sales Registers
• Preparing daily/weekly and monthly reports

Qualifications

• Any Graduate
• Minimum 3 to 5 years of experience is required. Candidates from Marine industry will be preferred.
• Need to know SAP Software. COMPULSORY

• Working knowledge of Microsoft Windows and Excel spreadsheets using vlookup and pivot tables
• Demonstrated ability to assist senior management and sales representatives with any additional work as needed
• Have a strong work ethic and are eager to learn and make new sales with customers, including add-on services
• Be strongly skilled in organization, problem-solving, customer service, and multitasking while being committed to excellence
• Must have strong communication skills to create and distribute company-wide newsletters and memos
• Must be able to assist in all sales and marketing campaigns as needed, particularly through presentations and site inspections