Job Description

Key Responsibilities:

Outbound Calls:

Call Online Enquiries, exhibition databases to

set up meetings for the Sales Team

. Research and collect new databases for calling. Reach out to existing customers for

follow-ups, surveys, promotions

.
Effectively communicate product/service/ company information and benefits.

Document all call details in the company CRM/software.

Inbound Calls:

Answer incoming calls promptly and professionally. Provide accurate information, resolve queries, and address concerns. Document all call details in the company CRM/software.

Customer Service:

Conduct feedback calls post-installation and record issues or complaints. Escalate unresolved issues to relevant departments.

Data Entry & Documentation:

Enter customer information and interaction details accurately into the system. Maintain organized records of all customer interactions.

Skills Required:

Excellent communication skills. English and Hindi Confident in communication Ability to handle challenging clients calmly and professionally. Proficiency in

Microsoft Excel

and excellent typing speed Quick learner for CRM and internal software tools. Knowledge of other languages are add Ons

Ideal Background / Suitable Profiles:

Customer Service Executives

with call center experience.

Telecallers / Telemarketing Executives

from retail, real estate, or technology sectors.

Sales Support Coordinators

with strong communication and data management skills. Graduates with experience in

BPO, Inside Sales, or Client Coordination or Marketing executives

roles.
Job Types: Full-time, Fresher

Pay: ?10,000.00 - ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person