Job Description

Job Summary

We are seeking a proactive and customer-focused

Client Relationship Coordinator

to act as the primary point of contact for our clients. The role involves building strong client relationships, managing communications, coordinating meetings, and ensuring smooth follow-ups to drive customer satisfaction and business growth.

Key Roles & Responsibilities

Client Communication:

Act as the first point of contact for clients, ensuring timely and professional responses to queries.

Relationship Management:

Build and nurture long-term relationships with existing and potential clients.

Lead Follow-Up:

Call and follow up on leads shared by the sales team to convert them into opportunities.

Meeting Coordination:

Schedule and coordinate meetings with architects, consultants, and other key decision-makers for the sales team.

Sample & Quotation Follow-Up:

Track product samples and quotations, ensuring timely updates and closures.

Client Engagement:

Send broadcast messages about new products, offers, or updates to maintain client engagement.

Onboarding Support:

Assist in client onboarding, ensure proper handholding, and follow up to measure satisfaction levels.

Record Maintenance:

Maintain accurate client records, communication logs, and follow-up status in CRM or internal systems.

Internal Coordination:

Collaborate with internal teams to ensure timely service delivery and resolve client issues efficiently.

Upselling & Cross-Selling:

Identify opportunities to upsell or cross-sell products/services based on client needs.

Reporting:

Prepare and share regular reports on client interactions, follow-ups, and conversion status with management.
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Experience:

Customer relationship management: 3 years (Required)
Language:

English (Required)
Location:

Fort, Mumbai, Maharashtra (Required)
Work Location: In person

Speak with the employer

+91 9172031570