Job Description

Job Summary

We are looking for a

Sales Coordinator

with experience in the

industrial segment (Manufacturing/Service Provider, etc.)

to join our dynamic team. The ideal candidate should have

strong communication skills (Hindi & English)

, a technical understanding of industrial products, and the ability to handle customer queries efficiently. Candidates with a

Diploma in Mechanical Engineering

willing to work in a

sales coordination role

are welcome to apply.

Key Responsibilities

?

Client Communication & Support

Provide excellent customer service through

phone, email, and chat

. Promptly respond to client inquiries and resolve issues effectively. Handle client complaints professionally, ensuring

customer satisfaction

. Maintain strong relationships with existing and potential clients.
?

Sales Coordination & Order Management

Assist the sales team in

processing orders, preparing quotations, and following up with clients

. Understand and manage

technical queries

related to industrial products. Coordinate with

internal teams (operations, logistics, and finance)

to ensure seamless order fulfillment. Maintain accurate records of client interactions, orders, and resolutions in the

CRM system

.
?

Technical & Product Knowledge

Develop a

thorough understanding of company products and services

. Stay updated on

industry trends and competitor offerings

. Provide

technical support

to clients by addressing their concerns and guiding them on product selection.
?

Process Improvement & Sales Support

Identify opportunities to

upsell/cross-sell

relevant products and services. Collaborate with other departments to enhance

sales and operational processes

. Contribute to the improvement of

customer service best practices

.

Requirements

?

Education:

Diploma/Bachelor's degree in

Mechanical Engineering, Business Administration, or a related field

.
?

Experience:

Prior experience in a

sales coordination role in the industrial/manufacturing sector

is preferred.
?

Communication Skills:

Strong proficiency in

Hindi & English

(verbal and written).
?

Technical Aptitude:

Ability to understand

technical queries and industrial products

.
?

Customer Handling:

Ability to

resolve client issues with empathy and professionalism

.
?

CRM & Documentation:

Proficiency in

Microsoft Office (Excel, Word, Outlook)

and CRM software.
?

Teamwork & Adaptability:

Should be

proactive, organized, and able to multitask

.

About AVS Industrial Solutions LLP

Founded in 2020,

AVS Industrial Solutions LLP

is a leading

Manufacturer, Service Provider, Channel Partner, and Distributor

of industrial solutions, including

Hydraulic Dock Levelers, Overhead Sectional Doors, Fire Rated Rolling Shutters, Emergency Exit Doors, and Double Glazed Glass Doors

. With a commitment to quality and timely delivery.

Job Type: Full-time

Pay: Up to ?35,000.00 per month

Experience:

* sales: 1 year (Preferred)