Crack Proof is an innovative product brand specializing in transparent, paint-like glue designed for waterproofing and crack-filling solutions. With a focus on revolutionizing building maintenance, we aim to deliver reliable, effective, and affordable solutions to B2B clients across India.
We are seeking a proactive and detail-oriented
B2B Sales Coordinator
to join our team in Nagpur. This role will involve providing in-house support to the B2B Sales Manager and acting as a liaison between clients, the sales team, and the operations team. The ideal candidate will ensure smooth communication, efficient order processing, and exceptional customer service.
Key Responsibilities
Sales Support:
? Assist the B2B Sales Manager in handling client inquiries, preparing proposals, and following up on leads.
? Coordinate with clients to provide product information, quotations, and updates on order status.
? Maintain and update customer records, sales reports, and CRM databases.
Customer Relationship Management:
? Act as the first point of contact for B2B clients, ensuring prompt and professional responses to their queries and concerns.
? Build and maintain strong relationships with clients by providing exceptional service and support.
? Address and resolve customer issues, escalating complex matters to the Sales Manager as needed.
Order Coordination:
? Process and track orders from initial inquiry to final delivery, ensuring timely execution.
? Coordinate with the production, logistics, and warehouse teams to manage order fulfillment.
? Monitor inventory levels and inform the sales team about product availability.
Administrative Tasks:
? Prepare and manage sales documentation, including purchase orders, invoices, and contracts.
? Assist in scheduling meetings, calls, and training sessions with clients or distributors.
? Compile regular sales performance reports for management review.
Communication and Collaboration:
? Serve as a communication bridge between the sales team and clients, ensuring clarity and efficiency in operations.
? Collaborate with the marketing team to ensure clients receive promotional materials, product updates, and event invitations.
? Coordinate with the finance team to handle payment follow-ups and account reconciliation for B2B clients.
Process Improvement:
? Identify opportunities to enhance customer service processes and improve overall client satisfaction.
? Contribute ideas for streamlining sales operations and improving internal workflows.
Qualifications and Skills
Education:
? Bachelor's degree in Business Administration, Commerce, or a related field.
? Advanced qualifications in sales or customer service are a plus.
Technical Skills:
? Proficiency in CRM software, sales management tools, and Microsoft Office Suite (Word, Excel, PowerPoint).
? Familiarity with order management and inventory tracking systems is an advantage.
Soft Skills:
? Strong communication and interpersonal skills to build rapport with clients and internal teams.
? Exceptional organizational and time management abilities.
? Problem-solving mindset with a focus on delivering customer-centric solutions.
? Ability to multitask and handle multiple priorities in a fast-paced environment.
Job Type: Full-time
Benefits:
Provident Fund
Work Location: In person
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