Job Description

1. Sales Process & Order Management (Core Function)

Order Processing:

Accurately receive, review, and process customer Purchase Orders (POs), ensuring all technical specifications (material, gauge, color, length, finish) and pricing align with the quotation and company standards.

Quotation Support:

Assist the Sales Team in preparing detailed and accurate sales quotes, tender documents, and proposals.

System Entry:

Input and maintain all sales orders, customer data, and project information within the company's CRM and ERP systems.

Coordination:

Act as the primary internal contact, liaising with Production/Operations for manufacturing lead times and Logistics/Shipping for delivery schedules.

Invoicing:

Coordinate with the Finance team to ensure timely and accurate invoicing post-delivery.

2. Customer Service & Communication

Primary Contact:

Serve as the main internal point of contact for customers regarding order status, delivery tracking, and general inquiries.

Issue Resolution:

Proactively manage and resolve customer issues related to orders, delivery discrepancies, or product concerns, escalating complex issues to the appropriate manager.

Documentation:

Ensure all customer communication, commitments, and modifications are properly documented and communicated to relevant internal parties.

3. Administrative & Reporting

Sales Tracking:

Maintain organized records of all sales activities, quotations, and orders.

Reporting:

Generate daily, weekly, and monthly sales reports, including sales figures, quotation status, and order backlogs for management review.

Inventory & Stock:

Monitor finished goods inventory levels for popular products and coordinate with the Production Planner to ensure stock availability meets forecasted demand.

Sales Material Management:

Organize and maintain the company's product literature, price lists, and technical specifications.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person