Job Description

For a Leading IT solutions provider at Oman

Position Summary

The Sales Coordinator will support the sales team in day-to-day operations, including preparing quotations, coordinating with customers and internal departments, updating sales records, and ensuring smooth order processing from inquiry to delivery. This role requires strong communication, follow-up skills, and attention to detail.

Key Responsibilities

1. Sales Support & Coordination

Assist the sales team in preparing quotations, proposals, and sales presentations. Respond to customer inquiries via phone, email, and WhatsApp in a timely manner. Coordinate with sales executives to follow up on leads, quotations, and pending orders. Maintain and update customer database (CRM/Excel) with accurate information.
2. Order Processing

Receive purchase orders from customers and verify details (price, quantity, delivery terms, etc.). Prepare sales orders and coordinate with logistics/warehouse/team for dispatch and delivery. Track order status and update customers and the sales team on delivery schedules. Ensure all documentation (LPO, DO, invoice, etc.) is properly prepared and filed.
3. Customer Service

Build strong relationships with customers through consistent follow-up and professional communication. Make regular care calls to customers for new orders as well as existing clients to ensure they are receiving proper support from the team. Coordinate with accounts for payment follow-up and resolve billing issues. Maintain good relationships with existing customers and support the team in developing new customers.
4. Reporting & Documentation

Prepare weekly, and monthly sales reports for management. Track quotation vs. order conversion and highlight follow-up requirements. Maintain records of contracts, agreements, and key customer documents.
5. Internal Coordination

Follow up with purchasing/logistics on stock availability and delivery commitments. Coordinate with technical/service team (if applicable) for installation, support visits, and after-sales service. Participate in internal meetings and share updates on customer feedback and market information.

Qualifications & Experience

Bachelor's degree in Business Administration, Marketing, Commerce, or related field (preferred). 1-3 years of experience in sales coordination, customer service, or admin support (motivated freshers can also be considered). Good computer skills: MS Office (Excel, Word, Outlook); experience with CRM or ERP is an advantage. Good communication skills in English (additional Indian languages are an added advantage).

Key Skills

Strong coordination and follow-up skills. Good telephone, WhatsApp, and email etiquette. Ability to handle multiple tasks and work under pressure. Attention to detail and accuracy in documentation. Team player with a positive and proactive attitude. Customer-oriented mindset. Ability to work independently in a work-from-home environment (self-discipline, time management).

Work Location & Timing

Location: Work from Home (India) - candidate must be willing to join office later as required by the company. Working Days: Sunday to Thursday Working Hours: 10:00 am - 7:30 pm (India time) Salary: To be discussed during interview / As per company policy
Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Provident Fund Work from home
Education:

Bachelor's (Preferred)
Experience:

Sales coordination, customer service, or admin support: 1 year (Preferred) MS Office (Excel, Word, Outlook): 1 year (Preferred) CRM or ERP: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person