Job Description

We are urgently hiring Sales coordinator to join our team

Roles & Responsibilities :

Call Monitoring and Evaluation Listen to and review recorded sales calls to evaluate the performance of sales representatives. Assess calls for adherence to company standards, scripts, and compliance requirements. Quality Assurance Identify trends and patterns in sales calls that impact performance. Ensure compliance with regulatory requirements and company policies. Develop and update call evaluation criteria and scorecards. Feedback and Coaching Provide constructive feedback to sales representatives based on call evaluations. Work with sales managers to identify training needs and areas for improvement. Conduct one-on-one coaching sessions with sales representatives to enhance their skills. Reporting and Analysis Generate reports on call quality and performance metrics. Analyze data to identify areas for improvement and track the effectiveness of training programs. Present findings and recommendations to senior management. Process Improvement Recommend changes to sales scripts and processes to improve customer interactions. Stay updated on industry best practices and incorporate them into the sales process. Work with cross-functional teams to implement process improvements.

Requirements:

Bachelor's degree /Masters in Business or Related field Must have minimum 2-5 years experience as Sales coordinator/Team Lead sales coordinator Proven experience in sales, sales support, or call center quality assurance. Experience in coaching and training sales staff is preferred. Excellent listening and analytical skills. Strong verbal and written communication skills. Ability to provide constructive feedback and coaching. Strong organizational and time management skills.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Ability to commute/relocate:

Ernakulam High Court, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Can you join immediately if you are selected ? What is the notice period in days? How many years of experience do you have in handling Tele sales team? Are you from Kochi if not can you relocate ?
Education:

Bachelor's (Required)
Experience:

Sales Coordinator: 2 years (Required) Team lead: 2 years (Required) Tele Sales Quality Assurance: 2 years (Required) Coaching and Training : 2 years (Required)
Language:

English (Required) Malayalam (Required)
Work Location: In person