is a multi-facade organisation headquartered in Trivandrum dealing in IT, Cybersecurity, Tyres, Distribution, Automobile etc, moreover Oniro as a team is committed to retain the customer satisfaction by offering right products and timely after sales & service. Presently the opening is in Oniro Auto which is the dealer of Piaggio commercial focusing mainly on Electric variants of three wheelers.
Sales Coordinator / Telecaller
Job description
We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the field sales team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation, and information in the CRM.
The goal is to facilitate the sales team's activities so as to maximize their performance and for the solid and long-lasting development of the company.
Responsibilities:
Supporting the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality leads generated from their respective area.
Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
Handling orders by phone, email, or mail and checking the bookings/orders have the correct prices, discounts, and product numbers.
Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
Coordinate the sales team by managing schedules and appointments of the BDE and communicating relevant information to the Heads
Updating the daily call reports and send to the team head and on the follow-ups, leads generated, and closing of the business.
Arranging /coordinating a collection of payments.
Maintaining call reports on a daily basis and sharing with the BDM and BDEs on the demos fixed and on the prospects.
Day to day activities to be updated on the calls handled and closure.
Handle the processing of all orders with accuracy and timeliness
Ensure adherence to laws and policies of the team and the company s Requirements/Credentials:
Candidate Requirements:
A team player with a high level of dedication.
Excellent verbal communication skills in Malayalam
Ability to deliver and excel under target-oriented environment.
Ability to perform in a fast-paced environment.
Ability to work independently as well in teams
Excellent and Enthusiastic communication skills with proactive thinking
Focused on meeting goals effectively and efficiently.
Generating enquires from cold calls and provided database.
A minimum of one year of experience as a sales coordinator or in other administrative positions will be considered a plus.
Good computer skills (MS Office), Handling emails immediately.
Well-organized and responsible with an aptitude in problem-solving.