Job Description

Key Responsibilities:1. Sales Support & Coordination:

Assist the sales team with quotation preparation, price lists, and proposal documents. Track inquiries received through phone, email, or online platforms (e.g., IndiaMART, website, social media). Follow up with clients on quotations, orders, and payments. Maintain and update customer databases, inquiry registers, and sales trackers. Coordinate with sales executives to ensure timely customer visits and follow-ups.

2. Order Processing & Documentation:

Receive purchase orders from customers and verify details before processing. Coordinate with the purchase and logistics teams for product availability, delivery schedules, and dispatch updates. Prepare sales order forms, delivery challans, and invoices in coordination with the accounts department. Maintain proper filing of all sales-related documents.

3. Communication & Client Interaction:

Act as a communication bridge between customers and internal teams. Respond to customer queries related to quotations, deliveries, and after-sales support. Support in handling customer complaints or escalation and ensure resolution through proper channels.

4. Reporting & Analysis:

Prepare daily, weekly, and monthly sales reports for management review. Track order status, pending quotations, and collections. Maintain records of sales performance and customer interactions.

5. Coordination with Other Departments:

Liaise with the accounts team for payment follow-ups and credit control. Coordinate with logistics for dispatch, tracking, and delivery confirmation. Work with the marketing team on promotional activities, campaigns, and product updates.

Skills & Competencies:

Strong communication and coordination skills. Proficiency in MS Office (Excel, Word, Outlook). Knowledge of CRM or ERP software (preferred). Attention to detail and accuracy in documentation. Ability to multitask and work under pressure. Team-oriented with a positive and proactive approach.

Qualification & Experience:

Graduate in Business Administration / Commerce / Marketing. 1-3 years of experience in sales coordination, preferably in IT hardware, networking, or related fields. Freshers with good communication and computer skills may also be considered.
Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Benefits:

Provident Fund
Work Location: In person