Job Description

Location: Mysore, Karnataka

Industry: Water Filtration Products and Services

Company: ECOSENSE India Office (Headquartered in Dubai)

Key Responsibilities:

Responsible for Account Management, Generation of planned Service Revenue and additional Product Sales Revenues from existing customers. Act as a single point of contact within the company (Account Management) for all existing customers, making sure that all customer related matters are addressed promptly. Deliver exceptional customer service and client handling via phone, email, and other communication platforms Timely preparation & execution of Service Contracts and AMCs (new and renewal) Prepare and submit Product/Service Quotations to existing customers proactively, follow up for timely receipt of PO/Order Confirmations. Maintain an active and cordial relationship with clients Handle customer queries, feedback, complaints, and follow-ups with professionalism, strong customer orientation and empathy Maintain and update client records in CRM systems and internal databases Maintain service documentation system Ensure smooth onboarding and communication with new and existing clients Ensure all customer communication is well-documented and accurately updated in CRM. Timely renewal of Supplier Registration with customers.

Requirements:

2-3 years of experience in sales, customer service, client support, or coordination roles Strong verbal and written communication skills in English Proven experience in documentation tasks such as preparing AMCs, contracts, and quotations Excellent organizational and multitasking abilities Customer-focused mindset with problem-solving skills Proficient in MS Office (Word, Excel) and basic CRM tools Bachelor's degree or higher preferred
Salary: Rs 1.8L ~ Rs 3.0L per annum

About

ECOSENSE

is a dedicated team with extensive experience in sustainable water quality products and services. Since our founding in 2013, we have become the leading provider in the UAE, serving multinational corporations, top-rated hotels, and various institutions. Our success is driven by a strong commitment to customer-centricity.

Our mission is to promote the adoption of eco-friendly products and technologies through innovative business models, always prioritizing the well-being of our customers, society, and the environment. As we continue to grow, we are focused on building a strong team to drive our success.

Thank you for considering a career with us at

ECOSENSE

. We look forward to your application and the opportunity to welcome you to our team.

Best regards,
The ECOSENSE Team

Job Type: Full-time

Pay: ₹180,000.00 - ₹300,000.00 per year

Application Question(s):

Do you possess strong written and verbal communication skills in English
Do you have experience with MS office

Education:

Bachelor's (Preferred)
Experience:

Sales: 2 years (Preferred) Client support: 2 years (Preferred) CRM software: 1 year (Preferred)
Location:

* Mysore, Karnataka (Required)