Job Description

Company Description
As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!

• Maintain complete knowledge of the following (to include but not limited to):

• All hotel features / services, hours of operation
• Hotel function space, entertainment options, menus and floral decoration options
• Hotel safety guidelines and evacuation plan
• Scheduled daily group activities
• Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Maintain a record of all clients and their profile.
• Organize regular visits in accordance to a predetermined plan.
• Prepare a monthly schedule to record all sales and other related activities for the preceding month.
• Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis).
• Determine and recommend prospective customers by analyzing historical and other statistical information, and prepare customer call analysis reports.
• Handle additional responsibilities as & when delegated by the Management.