Job Description

Date:

19 Jan 2026

Location:

IN

Company:

CPL Aromas


Reports to

General Manager
Job Purpose

Tu support members of CPL Aromas Division Sales team in all the areas of their commercial activities with any tasks related to the business development and the sales growth of the division
Tasks and Responsibilities

Communication

Display excellent communication skills, both orally and in written format in emails

Handle internal enquiries via telephone & email

Be thorough and clear in all communication

Pay great attention to detail

General Duties

Support the Account/Sales Manager in all areas of their commercial activities

Handle with customer enquiries and requests via telephone/email

Raise sample requests and send samples to the customers or contract manufacturers

Work closely with internal departments across different functions

Work closely with the Customer Service Dept during order processing

Organise presentations and quote letters

Keep customer records, pricing and requirements up-to-date

Support the Account/Sales Manager with customer complaints -- internally & externally

Work with Microsoft Office and Product Vision to manage projects and administrative tasks

Support the Account/Sales Manager organising and co-ordinating customer meetings

Support the Account/Sales Manager in managing Regulatory enquiries (documents, specific enquiries)

Project Management

Enter and follow-up on fragrance projects efficiently to ensure deadlines are met

Work closely with the lab to organise submissions and samples

Prepare and ship submissions to customers

Prepare and communicate quotations to customers

Prepare submission presentations

House Account Management

End to end ownership of house account management of small accounts -- handle enquires, access
potential,work closely with client on quote and prices according to the divisional margin targets
Troubleshoot customer complaints with QC & Technical as needed

Support finance in adequate cash collection from customers

Conduct

Adhere to all CPL policies and procedures, including quality, health, safety and environmental policies.

Support other members of your team
Skills and Attributes Required

Excellent written and verbal communication skills
Enthusiastic and a team player

Skilled in solving problems fast and effectively

Customer focused, commercial mindset

Be thorough and clear in their communication

Able to work efficiently and effectively with attention to detail and quality

Able to prioritize workload without supervision

Good time management

Highly proficient in using Excel spreadsheets, making ppt presentations


* Self-motivated with ability to show initiative