Job Description

Qualifications

3-7 years of experience in Sales Coordination, Order Management, or Sales Operations. Strong experience with Salesforce CRM. Prior exposure to OEM coordination (Dell/HP/Cisco preferred). Excellent communication, follow-up, and customer-handling skills. Strong organizational and multitasking capability. Proficiency in Excel and other reporting tools. Ability to collaborate across multiple internal and external teams.

Benefits

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:


Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, NPS (National Pension Scheme), Life and Disability Insurance, Tuition Reimbursement Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement
World Wide Technology is an Equal Opportunity Employer.


Requirements:

Job Title:

Sales Coordinator

Location:

Remote, India

Experience:

3+ years





For 35 years, WWT has been helping the world's biggest brands dream big and build bigger. With 12,000 amazing people in 42 countries, we bring together digital strategy, AI, cybersecurity, cloud, and rock-solid infrastructure. We don't just sell hardware--we design, build, and support everything our customers need to succeed. Oh, and in 2025, we were ranked the 9th best place to work... so we must be doing something right.

About the Role

We are looking for a highly organized and detail-oriented

Sales Coordinator

to support our Field Sales, Inside Sales, and Operations teams with order processing, customer coordination, and backend sales operations. This role involves validating orders, tracking deliveries, managing customer invoicing queries, and ensuring timely updates through Salesforce. The ideal candidate will have strong communication skills, excellent follow-through, and experience handling coordination with OEMs and internal stakeholders.

Responsibilities

Order Validation & Processing

Validate

Close-Won quotes

against customer Purchase Orders (POs). Process deals in

Salesforce (SFDC)

and ensure accurate close-won updates. Send

Day 0 and Day 1 close-won notifications

to the extended internal team. Manage

data scrubbing

and monitor all existing customer orders.

Customer Coordination & Invoicing

Handle and resolve

customer invoicing queries

in coordination with internal teams. Provide

regular updates to customers

on order status, ETAs, and delivery schedules via calls/emails and weekly meetings. Support Field Sales with customer communications and ensure seamless end-to-end coordination.

Quote & Internal Coordination

Follow up with

Inside Sales Representatives (ISR)

for quotes; flag delays exceeding

48 hours

. Work closely with

CSEs

, Supply Chain PM, and On-site PM to move orders forward. Maintain coordination between

Field Sales, Inside Sales, Project Delivery, Service Delivery, and Accounts Receivable

teams.

Logistics, Delivery & OEM Coordination

Coordinate

drop-ship orders

with OEMs; prior experience with

Dell, HP, Cisco

is a strong plus. Track all deliveries and ensure

order loading

is completed correctly. Manage documentation and deliveries for

DTA, FTWZ, and SEZ

locations.

Tools & Platforms

Salesforce experience is mandatory.

Experience with CCW or other vendor/customer technical tools is an advantage. Strong Excel skills (preferably with Wipro-style proficiency).

Planning & Reporting

Support

Sales & Operations Planning (S&OP)

activities by aligning diverse internal functions. * Ensure timely follow-up on payment status, documentation, and order discrepancies.