Job Description

1. ROLE PURPOSE (WHY THIS POSITION EXISTS)

The Sales Coordinator - Domestic is responsible for

end-to-end coordination of domestic sales orders

, from

initial customer inquiry to final dispatch and payment follow-up

.
The role ensures

accuracy, timeliness, internal coordination, and customer satisfaction

, thereby enabling the sales team to achieve revenue targets smoothly and efficiently.

This position acts as a

central communication link

between

customers, sales team, application engineering, production, planning, quality, logistics, and accounts

.

2. KEY RESPONSIBILITIES & DETAILED ACCOUNTABILITIES

A. Customer Inquiry Management & Sales Support

Receive, log, and manage all customer inquiries through email, phone, portals, or sales references. Understand customer requirements related to: Product type & specifications Application details Quantity & delivery timeline Provide

prompt, professional, and accurate responses

to customers. Support Sales Managers and field sales executives with: Quotation follow-ups Order status updates Customer coordination Maintain proper records of all communications for future reference and audits.

B. Quotation Preparation & Commercial Coordination

Prepare

accurate techno-commercial quotations

in line with company pricing policy and approval matrix. Coordinate with

Application Engineering

for: Pump selection Technical datasheets GA drawings (if applicable) Ensure quotations clearly mention: Product details & specifications Pricing & discounts Taxes, freight, and delivery terms Payment terms and validity Track quotation status and actively follow up to convert inquiries into orders.

C. Order Review, Booking & Documentation

Receive and thoroughly review Purchase Orders (POs) for: Pricing accuracy Quantity and scope Delivery schedules Commercial terms and conditions Highlight deviations or special conditions to Sales Manager for approval before booking. Prepare and issue: Order Acknowledgement Proforma Invoice (where applicable) Enter confirmed orders accurately into ERP/CRM system.

D. Order Execution & Dispatch Coordination

Coordinate with

Production & Planning

to ensure timely manufacturing. Follow up with

Stores

for material availability. Coordinate with

Quality & Testing

for inspection and test schedules. Plan dispatch in coordination with

Logistics and Transporters

. Ensure all dispatch documents are accurate and complete: Tax Invoice Packing List E-way Bill Transporter details Share dispatch intimation and documents with customers promptly.

E. Payment Follow-up & Accounts Coordination

Coordinate with the

Accounts team

for invoicing and payment status. Follow up with customers for: Invoice acknowledgement Payment commitments Outstanding dues Escalate payment delays or issues to Sales Manager / Management as required.

F. MIS, Reporting & Data Management

Maintain accurate and updated records of: Inquiries Quotations Orders Dispatches Payments Prepare and submit: Daily inquiry & quotation tracker Weekly order execution status Monthly sales MIS for management review Ensure data accuracy for audits, reviews, and forecasting.

G. Internal Coordination & Process Compliance

Act as a

single point of coordination

between sales, production, quality, logistics, and accounts. Ensure adherence to: Internal SOPs Documentation standards Approval workflows Support internal and external audits by providing sales records and reports.

3. SKILLS & COMPETENCIES REQUIRED

Technical / Functional Skills

Understanding of sales coordination processes in

manufacturing / engineering industry

. Basic knowledge of

pumps or industrial equipment

preferred. Proficiency in: MS Excel (MIS, trackers) MS Word Professional email communication Experience with ERP / CRM systems is an advantage.

Behavioral / Soft Skills

Strong communication and customer-handling skills. High attention to detail and accuracy. Excellent follow-up and coordination ability. Ability to handle multiple orders and deadlines. Proactive, organized, and solution-oriented mindset.

4. QUALIFICATION & EXPERIENCE

Graduate / BBA / B.Com / B.Tech preferred.

1-4 years

experience in sales coordination, inside sales, or sales support role. Experience in

pump manufacturing / engineering products

industry is an added advantage. Freshers with strong communication, coordination skills, and learning attitude may be considered.

5. KEY PERFORMANCE INDICATORS (KPIs)

Inquiry response turnaround time Accuracy and timeliness of quotations Order processing and execution cycle time On-time dispatch coordination MIS accuracy and reporting discipline Customer satisfaction and issue resolution Support effectiveness to sales team targets

6. WORK ENVIRONMENT & EXPECTATIONS

Office-based role with continuous cross-functional coordination. High interaction with customers and internal teams. Requires multitasking, ownership, and time management skills.

7. CAREER GROWTH

Opportunity to grow into: Senior Sales Coordinator Inside Sales Executive Key Account Support
based on performance and capability.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Provident Fund
Work Location: In person