Job Description

Summary:

The Sales Coordinator is a vital support role within the sales department, responsible for assisting the sales team in achieving their targets by providing administrative, organizational, and communication support. This role involves managing sales orders, coordinating customer communication, preparing reports, and ensuring efficient sales operations. The ideal candidate will be highly organized, detail-oriented, possess excellent communication skills, and be proficient in using CRM software and Microsoft Office Suite.

Key Responsibilities:

Sales Support & Administration:

Process sales orders, ensuring accuracy and timely entry into the system. Prepare sales quotations, proposals, and presentations as required by the sales team. Maintain and update customer records and sales databases (CRM). Assist in scheduling appointments, meetings, and travel arrangements for the sales team. Handle general administrative tasks such as filing, data entry, and managing correspondence. Prepare and distribute sales-related documents, including contracts and invoices.

Customer Service & Communication:

Act as a primary point of contact for customer inquiries, both via phone and email, and direct them to the appropriate sales team member when necessary. Provide excellent customer service, addressing client needs and resolving issues efficiently and professionally. Communicate order status, delivery schedules, and product information to customers. Follow up with customers on outstanding payments or unresolved issues.

Sales Process Management:

Track sales leads and monitor sales pipeline activity. Coordinate with other departments (e.g., logistics, finance, production) to ensure timely order fulfillment and customer satisfaction. Monitor inventory levels and communicate product availability to the sales team. Assist in the preparation of sales forecasts and budgets.

Reporting & Analysis:

Generate and analyze sales reports, including weekly, monthly, and quarterly performance summaries. Track sales metrics and identify areas for improvement. Prepare presentations and reports for sales meetings.

Team Collaboration:

Work closely with the sales team to understand their needs and provide proactive support. Facilitate communication between the sales team and other internal departments. Assist in onboarding new sales team members by providing necessary resources and information.

Qualifications:

Education:

Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Experience:

2-3 years of experience in a sales support, administrative, or customer service role, preferably within a fast-paced sales environment.

Technical Skills:

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential. Experience with CRM software (e.g., Salesforce, HubSpot, Zoho CRM) is highly desirable. Familiarity with sales reporting tools.

Soft Skills:

Excellent verbal and written communication skills. Strong organizational and time management abilities with keen attention to detail. Ability to multitask and prioritize effectively in a dynamic environment. Strong problem-solving skills and a proactive approach. High level of professionalism and a customer-focused attitude. Ability to work independently as well as collaboratively within a team.
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Internet reimbursement Provident Fund
Ability to commute/relocate:

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

Customer support: 2 years (Preferred)
Work Location: In person