Job Description

Position Title: Sales Coordinator - USA Support Department: Sales & Business Development Reporting To: Head - Sales / Sales Manager (USA Market) Location: Surat,India Shift: USA Time Zone Support Employment Type: Full-Time Purpose of the Role The Sales Coordinator - USA Support Team plays a critical role in supporting the US-based sales team by managing sales coordination, order processing, customer communication, documentation, and follow-ups to ensure smooth execution of B2B sales operations and high customer satisfaction. Key Responsibilities 1. Sales Coordination & Support Act as a single point of coordination between USA sales team, production, PPC, logistics, and finance teams. Support US sales executives with day-to-day coordination, data preparation, and client follow-ups. Maintain and track sales leads, inquiries, quotations, and order status. 2. Order Management Prepare and process sales orders as per confirmed customer requirements. Coordinate with PPC / Production for order feasibility, delivery timelines, and prioritization. Track order execution from confirmation to dispatch and ensure timely updates to the US team. 3. Client Communication (USA Market) Handle professional email communication with US clients regarding: Order confirmations Delivery schedules Documentation requests Payment follow-ups (as guided by sales head) Ensure prompt responses aligned with USA business hours. 4. Documentation & Reporting Prepare and maintain sales-related documents such as: Quotations Proforma invoices Order sheets Dispatch summaries Weekly and monthly sales reports Maintain accurate CRM / Excel / ERP records for US sales data. 5. Coordination with Internal Teams Liaise with: Production & PPC for order planning Quality for inspection status Logistics for dispatch and shipment tracking Accounts for invoicing and payment status Ensure error-free handover of information across departments. 6. Data Management & MIS Prepare daily / weekly MIS reports for: Open orders Pending dispatches Customer-wise sales status Assist in sales forecasting and pipeline tracking for the US market. Key Skills & Competencies Excellent written and verbal English communication Strong coordination and follow-up skills Ability to work independently with US time zones High attention to detail and documentation accuracy Proficiency in MS Excel, Email, ERP/CRM systems Professional, customer-focused mindset Educational Qualification Graduate in Commerce / Business Administration / Any relevant discipline Experience 2-5 years of experience in Sales Coordination / Export Sales Support / B2B Sales Support Prior exposure to USA / international clients preferred Experience in manufacturing, jewellery, diamond, textile, or export-oriented industries is an advantage Key Performance Indicators (KPIs) Order processing accuracy On-time coordination and follow-ups Client response turnaround time Data accuracy and MIS reporting Support effectiveness to US sales team Why Join Us Exposure to international (USA) B2B sales operations Opportunity to work closely with senior sales leadership Structured growth path in international sales coordination

Job Type: Full-time

Pay: ?45,000.00 - ?60,000.00 per month

Work Location: In person