Job Description

Sales Order Management

Prepare sales orders in ERP upon receiving necessary customer details, product specifications, and delivery terms from the sales team. Follow up with the sales team for any missing information required for sales order processing. Update sales orders in case of discrepancies, such as cable shortages or requirement mismatches.

Material Dispatch Coordination

Check material availability in ERP and coordinate with the stores and purchase team. Generate dispatch emails with all necessary details and send them to stores, keeping the sales team in the loop. Notify the customer of dispatch details, including shipment tracking, if applicable. Follow up with the purchase team, delivery partners, and stores to ensure timely material availability and dispatch.

Inventory and Material Management

Provide stock details to the sales team as required for customer inquiries. Coordinate with stores to ensure GRN is generated for available materials. Troubleshoot material mismatches and warranty checks for Siemens and other vendors in collaboration with the purchase and stores teams.

Material Returns and Replacements

Process material returns by coordinating with stores, purchase, and service teams. Share functionality videos or fault confirmations from the service team with customers for resolution. Follow Siemens-specific guidelines or other vendor-specific processes for returns and replacements.

Faulty Material Handling

Receive details of faulty materials and coordinate with the service team to identify issues. For Siemens products, follow standard replacement procedures; for local vendor products, liaise with the purchase department. Arrange the dispatch of replacement products after confirmation from stores.

Programming and ERP Updates

Manage program development requests for Frecon drives as per customer requirements. Request purchase team to add part numbers in ERP for unavailable items.

Customer and Internal Communication

Communicate with customers regarding dispatch details, returns, and replacement processes. Provide feedback to the sales team on the status of dispatches and material availability.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Leave encashment Provident Fund
Work Location: In person