Job Description

Key Responsibilities:

1. Order Management

Handle order processing from receipt to dispatch, including raising sales orders, and coordinating delivery. Track order status and update customers on dispatch and delivery schedules. Maintain accurate sales records and documentation.

2. Coordination with Sales Team

Support sales team with information, reports, and back-end coordination. Follow up on leads, quotations, and client queries in coordination with sales executives. Track sales targets, collections, and individual performance reports.

3. Customer Communication

Serve as a point of contact for customers regarding orders, inquiries, and after-sales support. Maintain professional and timely communication with clients via phone, email, and other platforms.

4. Sales Reporting & MIS

Prepare daily, weekly, and monthly sales reports for management. Maintain customer database, sales records, and follow-up schedules. Track sales performance, pending orders, and payment status.

5. Inventory Coordination

Coordinate with inventory/store teams to check stock availability. Ensure timely replenishment of fast-moving products as per sales forecasts.

6. Coordination with Other Departments

Liaise with production, dispatch, accounts, and logistics teams for seamless order execution. Ensure all sales-related activities align with company policies and procedures.

7. Documentation & Filing

Ensure all sales documentation (invoices, dispatch challans, customer POs, etc.) are properly maintained and filed. Assist in managing contracts, pricing lists, and client-specific agreements.

Qualifications & Skills:

Bachelor's degree in Business Administration, Marketing, or a related field. 1-3 years of experience in a sales coordination or back-office sales support role. Excellent communication (written & verbal) and interpersonal skills. Strong organizational and follow-up skills. Proficiency in MS Excel, Word, and email communication; ERP knowledge is a plus. Ability to multitask and work under pressure
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

Paid sick time Paid time off
Work Location: In person