Job Description

Job Summary

The Sales Coordinator will manage the entire B2B order cycle--from lead handling, requirement capturing, quotation creation, and coordination with design/production teams, to ensuring timely delivery. The role requires strong communication, follow-up skills, and the ability to handle multiple orders with accuracy. This position is the backbone of B2B sales operations and ensures a smooth experience for corporates, resellers, institutes, and customization clients.

Key Responsibilities

1. Lead & Data Management

Source and update accurate B2B leads.
Maintain Zoho CRM stages, follow-up tasks, and notes.
Track pipeline movements daily.

2. Client Requirement Understanding

Gather details on fabric, GSM, colors, printing, branding, timeline, and quantity.
Prepare internal briefs for design and production.

3. Quotation & Documentation

Create quotations, proforma invoices, and follow-up sheets.
Coordinate on samples, mockups, and approvals.

4. Order Coordination

Manage order flow between procurement, printing unit, warehouse, and logistics.
Ensure timely production, quality checks, and dispatch.

5. Client Communication

Draft professional emails and updates.
Maintain relationships and handle client queries.
Escalate issues early and ensure quick resolutions.

6. Post-Sales & Reporting

Collect feedback and maintain repeat-order records.
Submit daily/weekly reports on leads, orders, and deliveries.

Competencies Required

Skills

Communication skills (written & spoken)
Rapport building
Email drafting
CRM usage
Selling & upselling basics
Coordination
Time management

Knowledge

T-shirt fabrics & printing basics
Product catalog understanding
MS Office / Google Sheets
Internet research
B2B buying behaviour

Traits & Self-Image

Detail-oriented
High ownership
Persistent
Hospitable
Calm under pressure
Growth-driven

Experience & Education

1-4 years in sales coordination / inside sales / order management preferred Experience in apparel, printing, corporate gifting, or manufacturing is a plus Graduate (any stream)
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person