Job Description

Job description:

Proven experience in sales coordination or customer service, preferably in the ELV or related industry.

Responsibilities:

Sales Support: Provide administrative support to the sales team by preparing proposals, quotations, and contracts for AMC services. Client Communication: Communicate with existing and potential clients to understand their maintenance needs, address inquiries, and provide information about AMC services. Contract Management: Assist in the management of AMC contracts, including renewal notifications, contract amendments, and ensuring compliance with terms and conditions. Service Scheduling: Coordinate with the technical team to schedule preventive maintenance visits, inspections, and service calls as per the terms of the AMC contracts. Customer Relationship Management: Maintain positive relationships with clients by providing timely responses to queries, addressing concerns, and ensuring high-quality service delivery. Sales Reporting: Generate reports on AMC sales performance, contract renewals, and revenue projections to support decision-making by the sales management team. Follow-Up: Follow up with clients to ensure satisfaction with maintenance services, address any issues or concerns, and identify opportunities for contract expansion or upselling. Market Research: Conduct market research to identify potential clients for AMC services, industry trends, and competitive insights to support sales strategies. Training and Support: Provide training and support to sales representatives on AMC service offerings, contract terms, and customer engagement strategies. Administrative Tasks: Perform general administrative tasks such as maintaining accurate records, scheduling meetings, and coordinating with internal departments to facilitate service delivery.
Qualifications:

Bachelor's degree in business administration, marketing, or a related field. Knowledge of AMC services and contract management practices is highly desirable. Excellent communication skills, both verbal and written. Strong organizational and time-management abilities. Proficiency in MS Office suite and CRM software. Customer-focused attitude with a commitment to delivering exceptional service. Ability to work effectively in a fast-paced and dynamic environment
Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Provident Fund
Application Question(s):

How many years of experience do you have in ELV systems
Work Location: In person