Job Description

Key ResponsibilitiesQuotations & Sales Support

Prepare and share

quotations, price sheets, and proforma invoices

Coordinate with sales, production, and finance teams for pricing approvals Track quotation status and follow up with clients for order confirmation Maintain records of approved prices, discounts, and special terms
Client Handling & Communication

Act as the

primary point of contact

for customers after order receipt Handle customer queries related to product availability, lead time, dispatch, and documentation Coordinate with sales executives and BDMs for customer requirements Ensure timely and professional communication with clients
Order Processing (Order to Delivery)

Receive and process

sales orders

as per approved quotations Coordinate with

production, planning, and warehouse

teams for order execution Monitor order status, production timelines, and readiness for dispatch Ensure accuracy in order details (product, size, finish, quantity, pricing)
Dispatch & Logistics Coordination

Plan and coordinate

timely dispatch

of orders Coordinate with logistics/transporters for vehicle arrangement and delivery schedules Prepare and verify dispatch documents (invoice, packing list, e-way bill, LR) Track dispatched material and confirm delivery with customers
CRM & Reporting

Update and maintain

CRM records

for leads, quotations, orders, and dispatch status Generate MIS reports on sales orders, dispatch, pending deliveries, and payments Maintain customer database and communication history
Payment Follow-up & Coordination

Track customer payments as per agreed credit terms Follow up with customers for

timely payment collection

Coordinate with finance/accounts for payment reconciliation Share regular updates on outstanding payments with sales and management
Coordination & Compliance

Ensure compliance with company policies, pricing approvals, and documentation standards Resolve order-related issues such as delays, shortages, or documentation errors Support audits and internal reporting requirements
Qualifications & ExperienceEducation

Bachelor's degree in Commerce, Business Administration, or related field
Experience

2-5 years of experience in sales coordination / order management in a manufacturing environment Experience in

wood, WPC, plywood, laminates, or interior decor products

preferred
Skills & Competencies

Strong coordination and follow-up skills Proficiency in

CRM systems, MS Excel, ERP/SAP (preferred)

Good communication and customer-handling skills Attention to detail and documentation accuracy Ability to multitask and work under deadlines
Key Performance Indicators (KPIs)

Timely quotation and order processing On-time dispatch and delivery CRM data accuracy Payment collection efficiency Customer satisfaction and complaint resolution
Job Type: Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Paid time off
Work Location: In person